Pre-sales Technical Consultant – October 2022

About The Company:

Commerce-Connections was founded as an independent EDI/B2B service provider in 1999, to address the increasing demand for B2B software and services. We specialise in data transformation/transmission as well as automation/integration within our customers’ IT systems. We are able to work with many technologies, from legacy systems all the way up to new Industry 4.0 standards. Our main office is in Chobham, UK and in 2007 we expanded into Hong Kong with a fully-owned subsidiary.

For more information on our EDI products/services, please visit our website at: http://www.commerce-connections.com/

The Role:

We are seeking a Pre-sales Technical Consultant to manage the pre-sales process and work with clients to determine requirements for new IT projects. A successful candidate should be located or be able to commute to our office in Chobham. There will be the option to work partially from home at the company’s discretion.

Personal Qualities:

• Strong technical background
• Ability to learn new products and technologies quickly
• Computer literate and a strong interest in IT
• Ability to understand and clearly explain complex technical concepts and ideas, also to a non-technical audience
• Clear and competent communication skills, both verbal and written
• Good interpersonal and customer care skills
• Adaptable and diplomatic with excellent telephone manner
• Ability to cope under pressure, to manage their own time, and prioritize effectively
• Can be relied upon to work independently and unsupervised as well as part of a team
• Takes initiative
• Full driver’s license and willingness to travel
• Professional demeanor

Key Duties:

• Working with new and existing clients to determine technical and business requirements
• Ensuring that all necessary information is collated comprehensibly prior to suggesting or producing a solution for the client
• Suggest adaptations to client's existing business processes to facilitate automation better
• Conference calls, virtual meetings and in-person visits to new and existing clients
• Working with developers to determine the feasibility and realistic timeline of a project
• Working with account managers to quote accurately for the work to be done
• Create and confidently deliver technical presentations internally and externally
• Answering and logging calls/emails received
• Helping customers to fill in set-up forms, such as to connect them to retailers
• On an ad-hoc basis: basic IT support of PC usage for other members of staff
• Listen carefully and gather clients’ requirements accurately to assist with building the correct solution according to their actual needs

Skills (required):

• Microsoft Office (Excel, Word, PowerPoint)
• Flow chart design
• Windows 10
• Web Browsers (Chrome, Firefox, IE, Edge)

Skills (desired):

• Experience using an ERP system
• Project management

Knowledge (desired):

• EDI (Electronic Data Interchange)
• Data integration
• Knowledge of supply chain business document flow

Qualifications:

The ideal candidate would have a minimum of one A-level (or equivalent) in an IT-based and/or sales field, however, this is not essential if experience in technical concepts is proven.

Moving forward:

The successful candidate will be put on a probation & training plan. Upon successful completion of the probationary period, a full-time, permanent position will be offered.

Job Title: Pre-sales Technical Consultant

Job Type: Permanent

Company Type: IT company

Hours: 40 hours per week

Starting Salary: £18,000 to £21,000, dependent on experience

Location: Chobham, Surrey (also with flexibility to work from home)

Culture: Professional, dynamic, upbeat, innovative

Benefits: 28 days holiday allowance (inclusive of bank holidays), pension contribution

Commerce-Connections is an equal opportunity employer and all qualified applicants will receive

consideration for employment without regard to race, colour, religion, sex, national origin, disability status,

protected veteran status, or any other characteristic protected by law.